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Q: When I express goods arrive?
A: The Tong Cheng express normal circumstances, the half-day, off-site express normal circumstances, the fastest one working day to ensure that delivered within two days. Q: When I settled with American Express what way can be used to pay for it?
A: We encourage frequent use of express services to all customer account opening statements a month. This agreement will provide you with the price, thereby saving costs, but also provide for payment of monthly consignment opportunities. Occasional copies customers can pay by check or cash.
Q: What is your company's monthly customer treatment?
A: The degree of one-time monthly billing express freight, in a convenient and time-saving; enjoy a certain amount of pre-consumption, and improve enterprise value for money; regular access to American Express logistics related business information or data; priority to experience and try out new services; given priority access to various market promotion, customer feedback and other ex-gratia; have more than ordinary customers more value-added services more convenient choice;
Q: Will your company's monthly customer's criteria?
A: The two consecutive months, the monthly total volume of 20 votes copies (inclusive) above or settlement of freight rates up to 500 yuan (inclusive) or more.
Q: If American Express did not reach the logistics of goods, or damaged, how do I on the loss / damage to submit claims?
A: If you ship items did not arrive, the most important thing is to first get in touch with the customer service department to provide a single number to search. Under normal circumstances, such as items for a certain period of time because the deadline is not served, I will take the initiative to contact the Secretary for Service senders. Deal with you again after delivery of the item. If the damaged or missing, please contact customer service, deal with claims.
Q: I can carry the maximum package size?
A: We express each of the length, width, height maximum of two, aviation parts as follows: 2 m * 1.5 m * 1 m; land pieces: 2 m * 1.5 m * 1.5 m, this is purely out of job factors (trucks and aircraft gate size) considerations. In addition, out of sending members of the security concerns, weight over 50 kilograms goods orders in your phone when you let us know.
Q: I would like to contact a specific American Express Logistics Branch, but your website does not provide a phone number or e-mail address!
A: The logistics division of American Express have a customer service hotline number, we try to be their telephone numbers posted on the company's Web site, and will continue to maintain this service. If there is no published numbers, please check broadcast 0755-33682990.
Q: I have not shipped a single number, it can track the Express?
A: We strongly recommend that you record your own waybill numbers, if there is no case of waybill number to track your express, then you can contact Our customer service department to provide you detailed mailing address and telephone, we can fuzzy query . the information obtained may not be very accurate.
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Hong Kong address: Hong Kong Luk Hop Street San Po Kong, 8 Luk Hop Industrial Building, A3 Tel :852-27251967 Fax :852-27251557
Copyright (1999-2008) c Express (Hong Kong) Logistics Co., Ltd. All rights are reserved. E-mail: info@ytexpress.com |
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